Mobile online banking lags behind PCs in Japan

Online banking was introduced to public in Japan more than a decade ago and therefore it should enjoy a high rate of penetration. This was the idea of Rakuten, a Japanese eBay, when it decided to check the status of online banking in the country by conducting an online survey of 1,000 respondents.  

While the survey found that 68.2% of respondents have experience of online banking using their PC, it was surprising to see how few of them took advantage of mobile banking – only 15.6% used mobile phone to access their bank account. And this is in the country where Internet is accessed more from mobile phones than personal computers! The top three online banking activities on both PC and mobile phone included the following:

• Check account balance and status of withdrawals and deposits
• Make a money transfer to another account
• Make a payment for purchases made via online shopping or Internet auction

Source: Rakuten via Bizmakoto.jp